Refund policy
Coaching Refund & Cancellation Policy
Plans and prices
- Individual: $600 for your first 3 months, then $200 a month.
- Couple (two adults coaching together): $1,050 for your first 3 months, then $350 a month.
- Children: add children to either plan for $50 a month per child ($150 per child for the first 3 months). You only pay for two children. A third child, and any after that, joins at no extra cost. Children get age-appropriate workouts and nutrition planning, including help adjusting family meals for picky eaters.
Your first 3 months
Every plan starts with a committed 3-month program, paid upfront. Real change takes time: the first weeks are spent gathering data and building your foundation, and the results come from sticking with it. Because I reserve my time and build your plan around you from day one, the first 3 months are non-refundable, including if you, your partner or a child stops partway through.
How it's billed: paid in full when you sign up, whatever day of the month you start. Your program runs for 3 months from your start date. Example: start on January 18th and your program runs through April 17th.
After your first 3 months: month to month
When your 3-month program ends, your coaching continues month to month at your plan's monthly price until you cancel. Your first monthly payment is prorated for the rest of that month, and after that your payment is due on the 1st of each month. I'll send you a payment request each month. Example: on an individual plan ending April 17th, you pay for April 18th to 30th (13 of April's 30 days, $86.67), then $200 on May 1st.
Not planning to continue? Let me know at least 30 days before your 3 months are up. I'll bring it up at a check-in at least 6 weeks before your program ends, so it never catches you by surprise.
Cancelling: 30 days' notice
You can cancel at any time with 30 days' written notice. Any monthly payment that falls due within the 30 days after I receive your notice is still due as normal, and you keep full coaching and Client Library access through the end of that paid month. After that, you won't owe anything further.
- Example: I receive your notice on March 10th. Your April 1st payment falls within the 30 days, so it's still due, and your coaching continues through April 30th. Nothing is due on May 1st.
- Example: I receive your notice on March 1st. The next payment date, April 1st, is more than 30 days away, so it isn't due. Your coaching ends on March 31st.
The same 30 days' notice applies if you want to remove a partner or a child from your plan. Your price changes from the first payment date after the 30 days.
Payments already made are not refunded. If I ever end coaching for a reason other than a breach of the Coaching Agreement, I'll refund any prepaid amount for coaching you haven't received.
How to pay
Pay by Zelle to 949-326-8831, Venmo @wholebodybydesign, or cash in person. Please include your name in the payment note so I can match it to your account. Card payments may be added later.
Appointments: cancellations, no-shows and rescheduling
More than 48 hours' notice: your appointment may be rescheduled.
Less than 48 hours' notice: cancelling, rescheduling, or not showing up within 48 hours of your appointment is not refunded, and the appointment may be forfeited.
Why this matters: consistency is what drives results. Your plan is built on weekly check-ins, tracking and adjustments, and skipping a week breaks that rhythm. If you do need to reschedule, it's critical to keep the new appointment within the same week so your progress keeps moving.
How to cancel
Email elizabeth@wholebodybydesign.com. Your notice date is the day I receive your email, and I'll reply to confirm your cancellation and your last day of coaching. Access to the Client Library ends when your coaching ends.
Questions about this policy? Ask before you sign up. I'd rather talk it through than have you guess.